Cancellation Policy
Last updated: May 26, 2026
We understand that plans change. Below is our policy on cancellations, refunds, and rescheduling for stays at Bokanbotin Island Resort. If you have any questions, contact us directly, and we'll help where we can.
Cancellation Timing
More than 7 days before arrival: Free cancellation. No fees, full refund of any payments made.
Within 7 days of arrival: Cancellations are charged 100% of the reservation, including any prepaid services.
No-Shows
Guests who do not arrive on the scheduled check-in date without prior notice are charged 100% of the reservation, including pre-paid services.
Refunds
Eligible refunds are processed manually within 3 to 5 business days of the cancellation. You'll receive a confirmation from us once the refund has been issued. The time it takes for the funds to appear in your account after that depends on your bank or card provider.
Circumstances Beyond Our Control
The resort is not responsible for cancellations caused by events outside our control, including but not limited to severe weather, natural disasters, flight cancellations, government travel restrictions, or other force majeure events. In these situations, we'll do our best to help you reschedule.
Rescheduling
If your plans change but you'd still like to visit, let us know. We're happy to help you reschedule your stay to a future date when possible, subject to availability.
How to Cancel or Reschedule
To cancel or reschedule your reservation, contact us directly.
Frequently Asked Questions
How far in advance do I need to cancel to get a full refund?
You can cancel free of charge any time up to 7 days before your scheduled arrival. Cancellations made within 7 days of arrival are charged 100% of the reservation.
What happens if I don't show up?
No-shows are charged 100% of the reservation, including any pre-paid services.
How long does the refund process take?
Refunds are processed manually within 3 to 5 business days, and we'll send you a confirmation once the refund has been issued. Funds typically take a few additional days to appear in your account, depending on your bank.
What if I can't travel because of a weather event, flight cancellation, or other event outside my control?
The resort is not responsible for cancellations caused by events beyond our control, but we'll do our best to help you reschedule your stay to a future date.
Can I reschedule my stay instead of cancelling?
Yes. Reach out and we'll work with you to find a new date that fits your plans, subject to availability.
Does this policy apply to experiences I booked along with my stay?
Yes. Pre-paid services and experiences are treated the same as the room reservation for cancellation purposes.
